2026 CCW EXECUTIVE EXCHANGE BROCHURE

Engage with senior executives and thought leaders shaping how we lead, serve, and innovate in 2026 and beyond. Whether you’re modernizing operations, scaling AI, or reimagining leadership, this is where clarity meets creativity - and where community turns ideas into action.

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CURRENT ATTENDEE SNAPSHOT

Sit alongside senior customer contact and CX executives from organizations like Hilton, Quince, Yeti, Morgan&Morgan, ChoiceOne Bank, and more! Check out the full list of companies and executives joining us this year!

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Tech vs. humanity: Redefining the agent role

NOVEMBER 28, 2025

Driven by in-depth research, it uncovers the present state of AI investments, the impending evolution of frontline customer interactions, and the future of the agent role...

CCW Digital Magazine: Workforce Management

OCTOBER 30, 2025

The CCW Digital Magazine provides an exclusive look into the inner workings of CX and contact center leaders’ strategies, drawing from real-world examples and case studies that have shaped their business. Issue 02 of the magazine tackles the topic of Workforce Management, diving into the employee experience...

Turn Insight into advantage: how ai memory elevates the customer experience

SEPTEMBER 30, 2025

The future of experiences goes beyond being AI-powered—it’s AI-first. AI-first CX means designing experiences around what AI does best—real-time personalization, predictive service, and intelligent automation—all while empowering people to do what they do best.

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